We do Tech
You do Business
See our remote support packages.
IT Support at your Fingertips
We’ll keep your IT infrastructure running.
An IT support plan involves us taking care of most technically inclined tasks your IT team normally would. These include:
Procurement and provisioning of your office IT equipment
Network security, troubleshooting and expansion
Remote endpoint monitoring and support for employees
Pricing
R1,350
5 Hours
Just the basics.
Occasional support. 5 hours of remote technical assistance usually solves most problems.
R4,050
15 Hours
Small to medium businesses.
You’ve grown - and so did your IT requirements. 15 hours suits most SMMEs for remote and sometimes on-site support.
R5,400
20 Hours
Enterprise
Loads of IT related work goes into making your company successful. 20 hours made up of on-site diagnostics and remote support will keep you moving.
Working from home?
Remote support at the click of a button.
Support - simple in nature and implementation
Every now and then, a technical problem rears its head. With technology, it’s like things breakdown when you most need them.
Remote support may be initialized right from your desktop, or by sending your IT team an email. We’ll jump on it right away.*
*SLA dependent
Travel to and from your premises is included with your subscription. We understand that not all things take hours to solve, and as such - we won’t bill you that way either. Increments of 15 minutes are billed to your plan while attending to any software or non-hardware related matter you’ve requested assistance with.
With hardware, we need to be more thorough to ensure proper operation and efficiency of our work. We therefore bill by the hour or any part thereof when it comes to anything hardware related.
Any plan covers you per calendar month for the specified amount of hours (during business hours)
Ran out of hours? Inform your accounts manager on how many hours a technician is allowed to run over your plan. We don’t like surprise bills, and neither do you.